Riba Consulting: Desk Administrator

posted date: Tue , 08 Sep 2020 location: Mafikeng, North West

Introduction To effectively execute and resolve customer incidents logged with the call centre, through operational excellence.


Job Specification - Ensure that all incidents logged with the call centre has been investigated and resolved timeously in line with SLA - Ensure delivery of team scorecard including One Stop Shop and Call Centre - Maintaining relationships with all customers and stakeholders in line with SLA’s to achieve operational excellence e.g. Foods, Transport, Trunking, CrossDocking, clothing & home and Equipment Centre - Accurate and timeous preparation and distribution of reports, as required by the - Business unit and in line with operational excellence

Minimum Requirements

- Knowledge of relevant computer packages and ability to capture information and produce reports on these packages - Understanding of the impact of own role on service delivery to internal and external customer - Ability to identify operational obstacles and opportunities and refer to DC management - Customer service mind-set - Ability to work under pressure whilst maintaining attention to detail - Able to scrutinize and interpret literal and numerical information and identify mistakes and problems - Able to work flexible hours - Able to work in different temperature controlled regimes e.g. cold chain and frozen.
How To Apply

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closing date: 23 October 2020