Riba Consulting: Desk Administrator posted date: Tue , 08 Sep 2020 location: Mafikeng, North West Introduction
To effectively execute and resolve customer incidents logged with the call centre, through operational excellence.
Job Specification
- Ensure that all incidents logged with the call centre has been investigated and resolved timeously in line with SLA
- Ensure delivery of team scorecard including One Stop Shop and Call Centre
- Maintaining relationships with all customers and stakeholders in line with SLA’s to achieve operational excellence e.g. Foods, Transport, Trunking, CrossDocking, clothing & home and Equipment Centre
- Accurate and timeous preparation and distribution of reports, as required by the - Business unit and in line with operational excellence
Minimum Requirements
- Knowledge of relevant computer packages and ability to capture information and produce reports on these packages
- Understanding of the impact of own role on service delivery to internal and external customer
- Ability to identify operational obstacles and opportunities and refer to DC management
- Customer service mind-set
- Ability to work under pressure whilst maintaining attention to detail
- Able to scrutinize and interpret literal and numerical information and identify mistakes and problems
- Able to work flexible hours
- Able to work in different temperature controlled regimes e.g. cold chain and frozen.
How To Apply
To Apply For Riba Consulting: Desk Administrator Online Click Here
closing date: 23 October 2020